Tech support scams have gotten more popular as more people get computers and smartphones.

In the past month, we have heard from clients about receiving scam phone calls regarding their computers. The way these tech support scams typically work is you will receive a phone call from someone claiming to be from Microsoft saying that there is something wrong with your computer and ask for:

  • Access to your computer
  • Passwords to your accounts
  • A credit or debit card to pay for support

Anytime you receive a phone call from “Microsoft” you should be wary. Companies like Microsoft do not reach out directly to consumers and they certainly won’t ask for passwords.

If you get any phone call you didn’t sign up for saying there is a problem with your computer, HANG UP.

Another variation of this tech support scam happens with pop-up messages on your computer or smartphone when on certain websites. These pop-ups claim there is a problem with your computer or smartphone and urge you to click on links, or call a “tech support” number.

You can safely ignore these pop-up messages because they are not true. Simply “x” out of the window and continue doing what you were doing. If you are truly concerned, find an official tech support number for your device rather than calling a number from the pop-up message.

As always, the best thing to do is HANG UP IMMEDIATELY if a tech support scammer calls you. If you truly need help with your computer, reach out to a friend, family member, or even your ACRO financial coach. They can help you get real tech support from a trusted provider.

Remember, if you ever receive a suspicious phone call, the best thing to do is HANG UP IMMEDIATELY.